The importance of a cohesive team

August 10, 2009

Helping each other creates cohesion and successIn sports, everybody knows the importance of having a group of talented people who can play together harmoniously for the interest of the group. Not only must the team members be good at their specialty, but they also must have the understanding of the other players’ needs and skills, so that they can create for them opportunities to score. Moreover, everybody understands in sports the crucial role of the coach to create the proper interaction to achieve success. Terms as goals, help and support are common.

In business, having such cohesive teams, although always mentioned as very important, tends in many cases to be suboptimal. Many companies perform below what they should and could perform, simply because the interconnection and the fostering of the relationships are very often neglected. It almost looks like everyone sticks to their job description, on which by the way the nature of the interaction with colleagues is not even mentioned. Recruiting people and telling them what they have to do without telling them with whom and how to achieve the goals together will simply not deliver good results. When you take a look at reward systems, you will see that it generally never include collective goals, except the very general profit. Most of the time, bonuses are based on individual performance indicators that usually ignore the performance indicators of your direct colleagues.

Sport or business, the principles are the sameSo, how to achieve superior performance and build cohesive teams across departments? Actually, it is rather simple, at least in theory. Just copy what they do in sports. They draw charts about the strategy to reach the goal and beat the opponent. They review it together, and everybody gets to hear what their specific role is going to be. They will have to pay attention to what the adversary’s moves are and they will develop alternative strategies to deal with them. Everyone in the team knows their function, and most importantly, they know what their fellow team members will do for them and what they expect from them. Further, the coach is present on the sidelines and is very vocal giving instructions at once all the time as the game develops. Unfortunately, such a presence and such a hands-on support are often missing in business, because the coach is in a meeting.

Of course, running a business is not quite like playing the main event game, but they are simple ways to create that sense of support and quick reaction to changing situations and applying alternative plans. One of the most effective approaches to create cohesive teams in business is to develop the supplier-customer partnership at all levels of your organization (see our presentation about this subject). Everyone must know what the colleagues needs are and must communicate what their own needs are as well. This shortens discussions as there is clarity created beforehand and it enhances a sense of anticipation by all participants, as they will recognize what to supply their team members with in a timely manner. Last, but not least, creating and sustaining cohesive teams requires a strong hands-on leadership (read Presence: the prerequisite for leadership).

Copyright 2009 The Happy Future Group Consulting Ltd.

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The Life Plan will help you increase personal fulfillment

August 4, 2009

Your level of happiness or fulfillment is generally a direct consequence of how much you live your life and live in an environment that matches your values.

Here at The Happy Future Group, we have developed our Life Plan program (see the presentation under “Personal Programs“) to help you identify how balanced your life and your values are, and from there we help you build your own specific action list.

The process is simple. To identify your values, you will confront your own findings with some of your friends’ assessment of what truly drives you. Involving trusted friends to participate makes this process more fun and more rewarding. It also avoids this search to feel like a questioning, and at the same time, it will give you a much more objective feedback. After all, every person is who they really are, but also whom they show and who others think they are. By reducing the discrepancy between these three apparently different persons, your level of happiness will naturally increase.

By assessing how much fulfillment the different parts of your life match your core values, you will get your own “fulfillment index”. From that index and its analysis, it will become rather easy and obvious what actions you will need to take to increase your level of fulfillment.

The philosophy of the action list is all about incremental improvement. Consider your current life as being the ground zero. Each action when completed will help you live more to your values, and therefore you will achieve progress one step at a time. The timelines are the ones you feel comfortable with. All you need is to fully commit to the process. Should you “soften” a bit, we will help you remember what you promised yourself to achieve.

All you need to complete this process to success is to have the willingness to make it work, to be yourself and to spend the necessary time and energy.

To be happy, you do not need to go up the mountain to find yourself. It is all here and now, inside and around you!

Copyright 2009 The Happy Future Group Consulting Ltd.


The KISS that will improve your life

July 30, 2009

Most of us have heard about the KISS acronym. For some reason, it is usually described as “Keep It Simple, Stupid” which I have always found a bit derogative. I prefer to read it as “Keep It Short & Simple”.

Short and simple truly make life easy and, generally speaking, things that work the best in life are the simplest ones.

The advantage of simplicity is that the message is easier to understand by more people. When you explain something in simple terms, it will take you much less time to convince the other party of what you are telling them and they will be more prone to follow your instructions.

The advantage of keeping things short is that it saves you a lot of time that you would waste in long and probably complicated explanations that you would have to repeat before the other party gets the message properly. By being short, you also will increase the impact of your message. Remember that short is what slogans are made of, and that people tend to forget information quickly.

Hopefully, this was short and simple enough!

Copyright 2009 The Happy Future Group Consulting Ltd.


The simple truth about micromanagers

July 26, 2009

On such a beautiful warm and sunny day, all I will write is a little joke that came up to me while having a conversation about this topic recently: “Micromanagers are called that way because they are very small”.

Copyright 2009 The Happy Future Group Consulting Ltd.


The Happy Customer

July 18, 2009

The Happy Customer will give you more businessCustomers are essential for a business. Therefore, keeping the customer satisfied and happy is critical for you as a supplier. So, what does make a happy customer? Is it just about saying “yes” to all their requests? Although many salespeople seem to think that saying “yes” is the answer, the reality is quite different. Customers understand and accept “no” for an answer when they realize that they can have a better deal than “yes”.

Quite often, I have heard statements such as “we exceed our customers’ expectations” or “customer first” and I have seen that they are rather ineffective, and in some cases counterproductive, because they neither create true loyalty nor establish a respectful relationship. To me, such statements are just hollow marketing slogans that rarely serve the customer or the supplier’s business for that matter.

To make a happy customer, it does not take all that much, but there is a combination of areas that need to be covered properly.

Before even claiming that you will exceed the customer’s expectations, you need to identify and understand what the customer really wants and needs and why. To achieve this, there is this simple, yet highly effective technique that, unfortunately, many salespeople seem to ignore: LISTEN!

To me, listening is the easiest thing in the world: all you have to do is keep quiet and let the customer speak. Just moderate the conversation by asking a few relevant questions, and take notes! Another important part of listening is that it shows that you respect your customer’s knowledge of his business and of yours to some extent. Too many salespeople fail a sale because they annoy the buyer by pretending that they know everything better.

Another area that is critical to make the customer happy is to never any promise that you cannot keep. Saying yes and not delivering is probably the most effective way of destroying trust and credibility. Since they are already difficult to establish the first time, trying to gain them back is an even harder task. If in doubt, you do not have to say “no”, but tell the customer that you will do your due diligence and get back to him as soon as possible. Since this is a promise, do not forget to indeed do the thorough follow-up, unless you wish to lose your credibility. If you cannot promise this, then you must ask yourself if you really should be a businessperson at all.

If you want to establish a long-term relationship, which is what everybody claims, you also must make sure that your service or product is actually adding value to your customer. By asking and listening, you will find out where the customer has a need for added value, and you must demonstrate clearly to him/her that you indeed can help him/her build a stronger business.

Also, never forget that solid relationships can last only if there is mutual respect. You must show this to your customer, and always negotiate in a give and take approach. The best way to earn respect is to be honest and tell the truth. Saying “yes” only works for a while until the day you disappoint the customer. In my sales career, the best compliment I have had came from Marks & Spencer. My contact there told me that what they liked about our company was that, unlike many of their other suppliers, we dared to say “no”, explain why and come with a workable solution. It sounds so simple, doesn’t it?

Last, but not least, always remember that the customer is the one who pays for your salary, so serve him well and in a way that also supports your business. You also must not forget that to have your salary paid, your business must be profitable, so do not forget to make the customer pay a fair price to you for all the great service you deliver him as listed above!

Copyright 2009 The Happy Future Group Consulting Ltd.


The confusion between perfection and excellence

July 2, 2009

Always betterWhen hiring people, I have heard many times their claiming to be perfectionists, either as one of their top three qualities or one of their top three “weaknesses”. Actually, it has always sounded to me like everyone wants things to be “perfect” all the time.
On the other hand, I very rarely have heard anyone mentioning the word “excellence”. This is strange, because many of the “perfectionists” are not really looking for perfection, but they simply want to do an excellent job.
So, what is the difference between the two terms? Actually, it is very simple. Since nobody can define what perfection exactly means, perfection cannot be attained, and therefore should not be set as a goal. On the contrary, excellence, because it is a dynamic and relative concept can be translated rather easily into performance objectives that can be quantified.
Perfection is the quest of an abstract absolute, while excellence is the desire to constantly improve. Therefore, the so-called perfectionists can be split into two groups: the bitter idealists and the driven achievers.
Members of the first group are easy to identify, as they are never satisfied and always have to criticize or blame something or someone for the according-to-them unsatisfying performance. What is also remarkable is that they never seem to make mistakes and they are in never the cause for any problem. They tend to have a negative attitude and they never are happy.
Members of the second group are quite different. They, too, are difficult to satisfy, not so much because performance is below expectations, but because they see ways of doing better or of having been able to do better. Their attitude is generally positive and they are always ready to go again to improve things. Their main motivation is to do beat the previous record and certainly to always beat the competitors. They also do not waste their time blaming, justifying or criticizing, and if they realize that they performance is not good, they will feel mortified and they will take action themselves to correct the situation and meet their goals. Their drive and their knowledge that tomorrow is the other day when they will do better keeps them optimistic, happy and stimulating.
So, if you want superior performance, choose your group! Be enthusiastic, shake things, never give and deliver the goods! Do not focus on why things went wrong, bring solutions and fix the problems!

Copyright 2009 The Happy Future Group Consulting Ltd.


The Happy Boss

June 25, 2009

While there are many books written on employee satisfaction, not much seems to be told about what makes bosses happy in their jobs. Maybe people assume that bosses are happy because they are bosses, or maybe they assume that bosses do not need to be happy.
Nice job!Yet, a satisfied and happy boss is very important for an organization, because the boss’s personality and mood is quite contagious. You can be sure that a bitter boss means lots of bitterness and tension on the work floor. Therefore, a happy boss is an absolute necessity in order for a company to achieve superior performance.
To get a happy boss, just think in reverse of what I have just said, and think what could be so contagious coming from employees that will make him/her feel great.
What is it that the boss really wants? He/she wants to look like a great boss! This means that he/she can show superior results and that people who get in contact with the company will say good things about it and about him/her. This were it gets tricky, because lousy bosses will never create such a momentum among their employees. In fact, being happy is the sign of a talented boss. Therefore, it will all start with the person at the top.
This is a person who has the ability to be self-motivated and with a positive attitude towards life and work. He/she brings this to the workplace and communicates it to the employees. The boss’s competence shows already in the choice of the staff. He/she wants to be surrounded by quality people, and because of their abilities, the leader knows that they can be trusted and that all they need is clear and stimulating instructions. By delegating to good people, the happy boss is able to obtain better results faster and make the company grow faster and stronger. This dynamics of success feeds itself, as everyone can see the results. Customers are more prone to do business with this company, and talented people are interested to work there.
No wonder the boss is happy!

Copyright 2009 The Happy Future Group Consulting Ltd.