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	<title>The Happy Future Group &#187; Customer complaint</title>
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		<title>The Happy Future Group &#187; Customer complaint</title>
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		<title>Be happy that your customer complains!</title>
		<link>http://happyfuturegroup.com/2009/05/24/be-happy-that-your-customer-complains/</link>
		<comments>http://happyfuturegroup.com/2009/05/24/be-happy-that-your-customer-complains/#comments</comments>
		<pubDate>Sun, 24 May 2009 19:41:21 +0000</pubDate>
		<dc:creator>Christophe Pelletier</dc:creator>
				<category><![CDATA[Business Management]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Customer complaint]]></category>
		<category><![CDATA[Customer satisfaction]]></category>

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		<description><![CDATA[All businesses have it, and most hate it: the customer complaining about the product or the service. Properly handling customer complaints is actually one of the most powerful ways of creating loyalty. Similarly, poor handling will guarantee your company bad publicity and a poor reputation. One of the main reasons why complaints are handled in [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=happyfuturegroup.com&#038;blog=7236493&#038;post=244&#038;subd=happyfuturegroup&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">Christophe</media:title>
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			<media:title type="html">Receiving that awkward call</media:title>
		</media:content>

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			<media:title type="html">Thank you very much!</media:title>
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